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"It Doesn't
Matter What Type of Business You're In, ALL the Successful
Businesses Have ONE THING In Common..."
What is it?
Quality Customer Support!
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"When my business started to grow I was in
Need of a quality support team. I was fortunate to come in
contact with Nancy Fahey and Ralph Cotton. Their service is
the only company I would trust with my business. Since day
one, as my business continues to grow, so does my
satisfaction with their service. I couldn't be happier with
how they handle my support issues and my customers. It frees
up my time and allows me continue developing and growing my
business. I would highly recommend their service to anyone!"
Mike Filsaime
www.MikeFilsaime.com
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"When I met Nancy I was spending about 2 1/2 hours a day on
customer support. As soon as I would get caught up, more
emails would come in. I really struggled to get anything
done. Nancy's support has literaly saved my business. The
extra 17 1/2 hours I now have each week has translated into
tens of thousands of dollars in additional profits."
Russell Brunson
www.TheSecondTier.com
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"I hired Nancy and Ralph to handle all of my customer support
after going nearly 3 years of handling support myself.
Things got to the point that I just couldn't keep up with
the user support needed to grow my business. Although I was
a little reluctant to let someone else handle support
issues, I eventually decided to take the plunge. I spent a
good month trying to find someone to suit the quality of
support that I'd always given and expected. I had heard some
wonderful things about Nancy and her support network. I
decided to contact her and give them a try. About 8 months
later, I couldn't be any happier. Both Nancy and Ralph do an
excellent job handling support and I would recommend them to
anyone. Thanks guys."
Brad Callen
www.seoelite.com
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"Once
my business grew beyond my ability to add my personal touch
to customer requests, I knew I needed help. I called Nancy
and Ralph at Pro Support Network, and my customers now enjoy
fast and courteous service for their support needs. I'm
thrilled at the timely and quality responses presented to my
customers and gladly recommend Pro Support Network to
others."
Joel Comm
www.JoelComm.com
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"Your
Support is Our Concern..."
Our mission at
Professional Support Network, LLC is to provide the best possible support
in as timely a manner as possible.
Bearing that in mind, our responsibility is two-fold. Our primary
responsiblity is to our clients. We shall and will provide
professional, timely service to ensure their customers receive the
best possible support, as quickly as possible. Second only to this,
are our employees. We shall and will ensure our employees are as
well trained as possible, and are capable of providing the necessary
support for the clients with which we place them.
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Client
Services Overview:
Now that you have discovered Professional
Support Network, you are in an ideal position to learn what
we and our team of professionals can do for you and your
company. We can offer you the support staff you need, thus
freeing up your time which allows you to do the things for
your company that no one else can. As such, our service is
an asset your company cannot do without.
As Your Support Partner:
We're here to help you grow your
business, period. No longer will you associate the added
cost of hiring an entire customer support division. Hiring
Professional Support Network to provide your support
personnel leaves you with a feeling of comfort, knowing our
team of professionals are there for you, completing tasks
for you, leaving you hassle-free to grow your business.
What Services Do You Require:
Fill out our Client Services Form . One of our owners
will contact you with a rate quote within 24 hours of your
contact request.
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Employee Services Overview:
Professional Support Network was formed to help create a
working solution for the online business entrepreneur that
requires professional support. We eliminate the need for
screening the hundreds of applicants applying to fill those
limited number of support positions. Since our focus is on
establishing the best employment placement situation for
you. Our success relies on keeping our Clients happy. By
placing you with the best suited Client, we keep both you
and the Client happy. Happy Clients stay Clients, and that
means more stable jobs for you.
Professional Support Network communicates on a regular basis
with those of our Clients who have the desire to leave
hiring the professional support personnel to those more
qualified. We at Professional Support Network monitor our
Clients needs so that we can more effectively place the best
qualified personnel with the most suitable Client.
Employee Application |
Client Customer Testimonials
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Monday, May 07,
2007
I had some questions about one of the programs I have and I
received a very prompt and courteous reply from "Nancy".
Later, " Email my tech support and Nancy will help you." I
heard this on two webinars or teleseminars that I was on and
thought hmm, two "Nancy's", that's interesting. Three
Internet Marketers whose programs I have a "Nancy" for their
tech support. The fourth time I heard of "Nancy" was when I
had some questions about another program I have and my
questions were again handled and resolved in a prompt and
courteous manner by a "Nancy".
Well, by now most people might have realized that all of
these terrific support "Nancy's" were the same "Nancy", and
a real live person, but not me. The awakening for me came
when I was listening to a teleseminar or webinar after all
of these incidents and the Internet Marketer sponsoring it
said that he relied upon, you guessed it, "Nancy" from
"Professional Support Network" to handle his tech support
problems. Now, I had the source to find out about this
wonderful automated program called "Nancy". Being new to
Internet Marketing and hearing and learning about many of
these new and wonderful ways to automate my business...Yes,
before I actually went to the "Professional Support Network"
website I thought that "Nancy" was a wonderful automation
system that would be a necessity to have, if I could afford
it. Not likely that I could afford it, but I just had to
check it out. I was hoping there would be some explanation
and maybe a demo of this program, "Nancy". I just could not
figure out how this program worked. Imagine my surprise when
right on the homepage there was a picture of Nancy Fahey and
her business partner, Ralph Cotton. "Nancy" was a real live
person that was resolving my questions and issues very
promptly, courteously, and effectively too. DUH!!!, "Nancy"
is not an automated program. And, I suspect that Ralph is a
real live person too!
Gary Enos Thornell
www.mediainfoonline.com
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Wednesday, March 08, 2006
To whom this may concern:
I am a customer of one of
the clients (MikeFilsaime.Com) of Professional Support
Network and was initially extremely frustrated to have a
delivery problem when a rather expensive marketing
course was not delivered by the U.S. Postal Service. I
had waited what, I felt, was a more than acceptable
length of time for delivery and was both disappointed
and was beginning to become a little upset over the
whole situation when I decided to try Mike's Help Desk.
I was extremely fortunate
to have my Help Ticket answered promptly by Professional
Support Network Co-Owner, Nancy Fahey. Nancy not only
made it clear that my missing package was as important
to them (at the time, I didn't realize Mike was
outsourcing his help desk - since then, I realize it's
such a time and money saver) as it was to me, but that
my feelings were validated and not unimportant either.
She was perfectly professional, yet utterly personable -
the ideal mix for a Help Desk staff member.
As she and I worked out
that issue, and brought in the fulfillment supplier into
the conversation as well, I always felt that I had "a
friend" working on my behalf at the other end. Her style
of dialog just gives one that subconscious impression -
like that of "a friend who will not let you down" - and
that was very comforting to me, both professionally and
personally.
And, ultimately, she had
to have the fulfillment center overnight a brand new
package to me, and I certainly appreciated the express
mail service, and she followed-up to make certain it
arrived. From start-to-finish, she was with me all the
way!
Out of a score of 1 to 10,
in every category that might fit a Support Service,
Nancy Fahey and her firm gets a firm 25 in every
respect!! I cannot recommend her more highly than to say
that, as soon as our own Internet-Fundraising firm
starts to take off and generate enough cash-flow to pay
it's own way, our first outsourcing will be to ask Nancy
if she'll do us the honor of providing support to our
Help Desk, as I wouldn't place our donors in any other
hands other than hers. Allstate has nothing on her! I
remain,
Most sincerely yours,
The Most Reverend S. Scott
Holmes, D.D., AOSJ, OHI
Presiding Archbishop • The Anglican Church Of America
To See The Actual Letter in .pdf Format,
Click Here.
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Owned and Operated by:
Nancy Fahey & Ralph Cotton
In Partnership With:
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